• ONC Health IT Workforce Program Region D Consortium Participant; Program/college recipient of $1.75M grant with the purpose of training 300+ students with emphasis on EHR implementation.
• 2011–2012 – SF College Health IT Workforce Program was number 1 in Region D to have completed the most students in the region – 400+ completers to complete the program within 6 months.
• Sustainability: Infused curriculum in the for-credit AS Health Information Technology Program.
• 2012–2014 – SF College Health IT Workforce Program was number 5 in the nation to have completed the most students – 500+ completers to complete the program within 6 months.
• Program Metrics: (over 3.5 years)
  • 21 cohorts went through the curriculum.
  • 345 sections of the 20 courses offered by the program were taught by faculty.
  • 566 students graduated from the program, making SF College number 1 in the region for “completers” and number 5 in the country.
  • 952 students participated in the program.
  • 78% pass rate on competency exams.
  • Job assistance was provided to all students.
  • Grant administered by a part-time grant coordinator and two full-time employees supervising the 54 part-time administrative staff and adjuncts who worked for the grant at various times.
• Lessons Learned:
  • 21 cohorts went through the curriculum.
  • 345 sections of the 20 courses offered by the program were taught by faculty.
  • 566 students graduated from the program, making SF College number 1 in the region for “completers” and number 5 in the country.
  • 952 students participated in the program.
  • 78% pass rate on competency exams.
  • Job assistance was provided to all students.
  • Grant administered by a part-time grant coordinator and two full-time employees supervising the 54 part-time administrative staff and adjuncts who worked for the grant at various times.
• Best practices:
  • Standard program policies and procedures
    • LMS module set up.
    • Syllabi
    • Reporting
  • Students were exposed to 4 different E H R systems.
  • Incorporated curriculum in AS degree to sustain the educational model.
  • Developed and implemented a statewide standardized internship process.

• Effectively prepared and organized lectures and labs by programs and college specifications.
• Presented course material in a manner that engaged and motivated students to learn and succeed.
• Maintained and submitted accurate and current reports and records involving student accountability, attendance, performance, and follow-up.
• Participated in College, Department, and Program meetings, committees and activities.
• Provided students with appropriate learning activities and experiences in the core academic subject areas assigned to help them fulfill their educational goals.

• Successful contract negotiations, operations, and compliance management for the top payers of UF Health System
• Successful management, and staff development for a team of 5 staff members
• 7 hospitals/1000+ physician group/10,000+ employees
• Contract manager for the top three payers of the health system to administer payer relations, issue resolution; and revenue cycle management coordination with a consistent decrease in hospital/physician A/R specific to Managed Care payers.
• Project manager for the development and implementation of the first managed care department intranet website; was recognized as best practice nationally and as one of the top web pages used by the healthcare system.
• Revenue cycle management coordination
• Project manager for the development and implementation of the first managed care department intranet website; was recognized as best practice nationally and as one of the top web pages used by the healthcare system.
• Project manager for the development and implementation of an issues/resolution database management system
  • Team Approach: Achieved consistent decrease in hospital/physician A/R specific to managed care payers.
• HIPAA committee participant: assisted with the system-wide education rollout.
• Developed, maintained, and facilitated system-wide managed care education.
• Coordinated/facilitated EDI payer capabilities to the health system.

• Successful leader and staff development for a team of 15 members
• Successful department readiness for CMS site visit; successful approval for Managed Care Advantage D Pilot Program
• Operations emphasis on managed care relations/education with payers and physicians
• Responsible for physician credentialing and contracting (1000+ physician network)
• Developed and implemented department policies and procedures.
• Developed standard reporting for the department and presented information to the FHHS board monthly.

• Successful management and staff development for a team of 12 members
• Emphasis on operations management
• Successfully reduced physician delinquency rate to TJC standard

ORLANDO REGIONAL HEALTH SYSTEM- ORLANDO, FL

• Successful management and staff development for a team of 12 members
• Participated on TJC Committee

• Successful management and staff development for a team of 25 members
• Emphasis on operations management
• NOTE: AT the time, I was UCF student; recruited to fill in while HIM director went on maternity leave.

• Emphasis on filing medical records, inputting/tracking physician deficiencies.
• NOTE: Job while going to school

• Emphasis on revenue cycle management, Medicare, and group payers

• Emphasis on operational development to include successful marketing to local Central Florida physicians.
• Responsible for initial preparation for CARF accreditation

• Emphasis on operations management
• Successful management and staff development for a team of 4 members
• Emphasis on operational development and implementation of policies and procedures
• Development and implementation of reimbursement policies and procedures
• Marketing representative for two facilities

• Emphasis on operations management
• Successful management and staff development for a team of 4 members
• Developed and implemented a reimbursement procedural manual to ensure consistency within the department.
• Conducted state feasibility studies before establishing rehabilitation facilities within an identified state to ensure reimbursement policies for rehabilitation services.
• Assisted in the development of statistical reports for management review.
• Effectively managed billing and collections for four rehabilitation facilities in four states: MA, MN, FL, and LA
• Prepared quarterly and annual reports.

• Entrepreneurship Opportunity - Assisted with filing paperwork to the SEC in making NMS Rehab public.
• Refer to this as my “Business Bootcamp” job.